Lubys Cafeteria
Reviews and Complaints
www.lubys.com
Anonymous
Honea Path, South Carolina
Lubys Cafeteria Food Review
Went to lubys on west gray and waugh food was expensive but was burned and under cook
Reason of review:
Pricing issue
Anonymous
Corpus Christi, Texas
Lubys Cafeteria Staff Review
I noticed several of the employees under the influence of something. I heard some of the coworkers discussing transactions. Corpus Christi Saratoga location.
Reason of review:
Poor customer service
Anonymous
Round Rock, Texas
Odd Valentine Day experience
My husband and I go to Lubys at least once a week, mostly for breakfast and sometimes for a lunch on a weekend. We decided to use the Valentine special coupon that was emailed to me for dinner. The employees could not agree as to what the special included, even though I brought the coupon. One employee actually put both of our entrees (baked fish almondine) on one plate and expected us to eat off one plate between us. One refused to let us have the two sides that came with the combo,saying we needed to share our two sides, eating out of one dish. My husband was ready to leave the plate and tray and walk out, but he decided to ask the cashier first. The cashier ensured that we were able to have the complete combo that came with an entree, two sides, and a roll. We got to our table and had to request another plate, so we did not share one plate between us, asked for tartar sauce, which the young lady brought in one dish and said we could share. After 44 years of marriage, I must admit this is one experience we will long remember. Unfortunately it was not one I will want to experience again, so I am afraid Lubys has lost my once a week business.
Pros:
- Food quality and portion size
Cons:
- Servers
- Prices
Reason of review:
Not as described/ advertised
Anonymous
Dallas, Texas
Lubys Cafeteria Staff Review from Dallas, Texas
I was treated extremely bad by a cashier and a manager. The cashier was so rude, the other employees there stopped to ask if I wanted to speak to the manager. When the manager got there, the cashier started talking and the manager refused to listen to us. We then asked for the corparate number and he gave us a bogus number. We came back in to ask for a real number and he was talking to some other customers about us. As well as the cashier. I will not be returning. I tried to call the corperate, but was given the run around
Reason of review:
Poor customer service
Anonymous
Irving, Texas
Other Product Review
I have been trying for over 30 minutes to speak with a person at Luby's customer service. The recording just keep repeating itself over and over. Definitely not good.
Reason of review:
Poor customer service
Anonymous
Austin, Texas
No complaints!
Good service good food,,very clean! Waitresses were spot on no complaints at all. Newer building, but very well kept. serving lines clean as well. servers were polite and courteous! I would and will recommend this restaurant to all my friends and family so they may enjoy the friendly atmosphere I and my guest were treated to. Definitely a step up from the Luby's we were accustomed to in the past visits we went on. Servers, Cashier, and all the waitresses were very professional and courtious as stated before a truly exempleary visit that I/ we are looking forward to in the very near future. Thank You!
Pros:
- All
Reason of review:
Good customer service
Anonymous
Arlington, Texas
Lubys Cafeteria Food Review
We are retired on a tied budget and love to eat at Lubys but your prices are too high for the small amount of main course you serve and every time I think I got the special I turn out paying more then expected and I am not the type to discuss it in public. We are not happy campers
Reason of review:
Pricing issue
Anonymous
Houston, Texas
Lubys Cafeteria Work Experience Review
I have not yet recieve my check. I started jan. 5 2016 my name is Noemi Cardenas-Mata i worked for about a week and quit. I worked at the luby'cafeteria on cameron rd. In austin tx please give me a call to address this problem.
Reason of review:
Problems with payment
Anonymous
Houston, Texas
Server with attitude
On Jan. 6th,I was in line at the steam table and asked one server (Hispanic, female) if they had any more of a particular vegetable, since the food warmer was practically empty. She seemed very irritated, so she rudely replied "I don't know if we have any more, I guess the other server when to check!" She then went on to ask "What else would you like?" I felt as if I was inconveniencing her simply by asking if they would replenish a food option. I normally frequent this location would appreciate it if this server is advised that the customer's satisfaction trumps the server's attitude.
Pros:
- Food quality
Cons:
- Servers attitude
Reason of review:
Poor customer service
Anonymous
Harlingen, Texas
Waitress applying cream
A waitress went to get some mustard and on her way she got in her purse and applied hand cream to her arms and hands...disgusting..We asked for a new waitress. Needless to say the first one didn't get a tip. Opened salt shaker and as usual it was clogged from washing and not drying them...they should switch to grinders. We noticed when they clear tables, they don't wipe off the condiment containers. Kids play with them and suck on them.
Loss:
$1
Pros:
- Variety and portion size for the money
Cons:
- Waitress using personal care
Reason of review:
Poor customer service
Preferred solution: Let the company propose a solution
1 comment
Anonymous
Spring, Texas
Lubys Cafeteria Food Review from Spring, Texas
Luby's @ Memorial #254 Port Arthur. Last 4 visits over a 6 month period same issue. All food cold and some close to luke warm. I cannot understand how they can stay I business putting out this consistent poor quailty. You used to have to stand in line at Luby's but that is no longer the issue. Imagine with the cold food for people to insert in spending $30 for lunch for two people I'm getting a lot of cold food even though it looks nice. I keep waiting a while between business hoping that it will get better. It has it and I'm now convinced that it won't. The only thing that tasted good was the tartar sauce and I'm not going to pay $30 for tartar sauce. We've been nothing but nice to yge point of almost being apologetic for asking for assistance and asked if one plate of food be warmed. Now Hostess will ask everyone and every table next to us if they need something or if they would like a refill on their tea... We are now invisible. I finally had to go fill my tea. Apparently the kitchen is not the only thing broken. It us evident the customer service and management seem to be broken too. DONE.
Reason of review:
Poor customer service
Anonymous
Bellevue, Washington
Lubys Cafeteria Food Review
I will not ever go back to your cafe. The prices are too high and had the prices been listed, I would have nerver got what I did get today. A small, small piece of pie was $4.99...I could not believe it when I saw the my print out. Your out of line and NOT worth the price.
Reason of review:
Pricing issue
Anonymous
Groves, Texas
Loud place to eat at!
My wife and I decided to eat at the Luby on Memorial in Port Arthur, Texas #254. The restrauant was very busy and there were 3 women with children in line with to go orders. The 3 women stood in line in one spot for about 15 minutes trying to decide what the wanted to eat. I thought that to go orders were done at a different part of the restrauant and a waitress filled the order for them and then brought it to the customer. My wife and I were very hungry and it was around 6:15pm and the line is not moving. When the 3 ladies get to the cash register, it took another 15 minutes to check them out because for some reason they were charged the wrong price. My wife and I are trying to pay for our meal and eat but the line want move. Another thing that was very annoying was the fact that the kitchen area is very small in this luby's and the people in the back were slamming pots and pans around like bowling balls. The people behind serving the food could not heard people and getting orders wrong and the music was so loud that you couldn't hear yourself think. I most of the time eat at the luby's on twin city hwy in Port Arthur Texas and we have neve encounter any of these problems, including loud music.. I can tell you that we will never eat at luby's #254 again. The associates at #254 were very polite and our food was very good, but we will never eat at a place that you have to stand in a line for 30 minutes to get your food. If you are going to serve to go customers, have a different system and check them out at a different register. I appreciate you listening to my complaint. This will not prevent me from eating at luby's just not at #254. Sincerely, Don Odom
Reason of review:
Order processing issue
Anonymous
Returned Luby's gift card
Approximately 1 to 2 months ago I contacted Luby's customer relations about a gift card that was as I found out, not good for the one in Wichita Falls. The closest cafeteria that would honor the gift card would be the Dallas/Ft. Worth area. I told her we would not be going there to use the Gift card and asked that my daughter's $25.00 be returned. She advised me that I would need to send her the gift card and she would then return the $25.00. I have as yet not received any return money. Need to know what is going on. Bertha Noakes 2202 Harrison, Apt 112 Wichita Falls, Texas 76308 Phone 940-716-****
Reason of review:
Poor customer service
Anonymous
Houston, Texas
Lubys Cafeteria Staff Review
I have a teenager that works at the kingwood tx lubys. Currently they are not giving them a weekly schedule they give it nightly. This makes it very difficult to plan events around the holidays. Management needs to correct the issue and put out a weekly schedule
Reason of review:
Poor customer service
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you're an idiot. stop being so concerned with what your waitress does that has nothing to do with your ugly ***.